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SHIPPING & HANDLING

SHIPPING POLICY

Shipping Methods & Delivery Times
We partner with trusted carriers like UPS, FedEx, DHL, and USPS to deliver your order safely and quickly.
 

AUS Orders;

(Shipped from our AUS Warehouse)

  • Standard Shipping: 3–5 business days

  • Express Shipping: 2–3 business days

 

International Orders

We offer both standard and express worldwide shipping to all countries.

  • Express International Shipping: 3–7 business days

  • Standard International Shipping: 5–10 business days

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Please allow an additional 1–3 business days for processing. Orders are shipped Monday through Friday; weekends and public holidays are excluded.

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Do You Ship Internationally?
Yes—we offer both standard and express shipping to most countries worldwide.

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Where Is My Order Coming From?
Most in-stock items ship from our AUS warehouse. For international and pre-sale orders, items may be shipped from our global partner locations. You may receive multiple shipments with separate tracking numbers—we’ll keep you informed every step of the way.

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Order Tracking;
Once your order ships, you’ll receive a tracking email. Can’t find it?
Check your spam folder, or email us at infusion.rapid@gmail.com with your order number—we’ll resend it right away. We want you to feel confident and informed from start to finish.

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Shipping to P.O. or APO Boxes;
Please note: UPS does not deliver to P.O. Boxes or APO addresses. We recommend USPS for those destinations.

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Package Protection & Lost Orders;
We’ve partnered with Route to offer package protection at checkout. If your order is lost or delayed, we’ve got your back. Contact infusion.rapid@gmail.com and we’ll take care of it.

You're Always Covered — 90-Day Regrowth Guarantee
If your package is delayed or you’re still waiting on results, remember: every order is backed by our 90-day risk-free guarantee. You have time, support, and coverage.

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RETURN & EXCHANGE POLICY

REFUND POLICY

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90-Day Growth Guarantee;

We make returns simple. If you're not happy for any reason, you have 90 days after receiving your order to send it back—even if you’ve already used the product.

Your purchase is 100% risk-free.

To begin your return, email us at infusion.rapid@gmail.com. We’ll send step-by-step instructions and the correct return address.
Note: Returns without prior approval will not be accepted.

Questions? We’re here to help—just reach out to infusion.rapid@gmail.com

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Delivered But Not Received;

If your order is marked as delivered but you haven’t received it, don’t worry—we’re happy to offer a one-time free replacement.

Here’s what to do:

  1. Check your mailbox, front porch, safe delivery spots, and ask neighbors.

  2. Wait 48 hours—sometimes carriers mark packages as delivered early, and they show up shortly after.

  3. Still missing? Email us at infusion.rapid@gmail.com with your order number and confirmed shipping address.

  4. Note: Refunds are not available for orders marked as delivered—only a one-time replacement will be issued.

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Refunds;

Once we process your refund, it will be issued to your original payment method within 1–3 business days.

Please note: Your bank or credit card provider may take additional time to post the refund.
If it’s been more than 15 business days, email us at infusion.rapid@gmail.com and we’ll look into it right away.

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Ordered the Wrong Item;

It’s your responsibility to ensure you’re ordering the correct product(s).
Not sure? Feel free to contact us before placing your order.

If you ordered the wrong item, email us immediately at infusion.rapid@gmail.com We’ll do our best to cancel it before it ships—but we can’t guarantee cancellation once processing begins.

Once an order has shipped, we’re unable to accept returns or issue refunds for incorrect selections.

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Incorrect Address & Delivered Package;

We rely on the address provided at checkout and cannot make changes once the order is processed.

If your package is delivered to the wrong address due to a customer error:

  • We can help you place a replacement order at a reduced cost

  • Additional shipping charges will apply

Please double-check your address at checkout.
Our support team responds within 24 hours on weekdays.

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